In Garrett's "The Elements of User Experience", he discusses the importance of user experience and how greatly it impacts a good/bad day, and therefore, how much it impacts a company's or product's success. Everyone has had positive and negative experiences regarding user experience with a product. Garrett talks about the user experience disappointments with a coffee maker and alarm clock. Oh boy, if those two things don't work and don't have a good user experience, there are a lot of people having very bad mornings.
The first thing I thought of when I thought of products whose user experience had let me down was a pencil sharpener. Now, some people may not have had the same conundrum that I experienced with pencil sharpeners. You'd go and pick out a pencil sharpener from Staples, and you'd pick the sleek looking sharpener or the smallest sharpener. However, almost as soon as you got home, the disappointment might hit! The sharpener wouldn't sharpen evenly!!!! You'd have one facet of the pencil tip completely sharp, and the others would be that paper/wood covering.
User experience is also directly applied to the web. A website needs to have a fantastic user experience in order to keep people coming back to their website, and not leaving for "something thats easier to use." So, how do people combine good aesthetics, good function, and good user experience?? Garrett points out five elements (or layers) that allow people to start creating a good user experience:
1. The Surface Plane
2. The Skeleton Plane
3. The Structure Plane
4. The Scope Plane
5. The Strategy Plane
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